Effective from September — this is the current version
Agreement to These Terms
These terms and conditions govern your use of the Prime Cares Health website. By browsing the site, submitting a form or subscribing to our newsletter, you agree to them.
If you do not agree with any part of these terms, please do not use the website. These terms apply alongside our Privacy Policy.
About This Website
This website provides general information about Prime Cares Health, the services we offer and how to contact us. It is intended for residents of and visitors to the United States who are looking for information about our clinic.
We aim to keep information accurate and current, but details such as service availability and clinic hours may change. Please confirm anything important with our team directly.
No Medical Advice and No Doctor–Patient Relationship
The content on this website — including blog articles, service descriptions and frequently asked questions — is general health education only.
- It is not a diagnosis, a treatment plan or a substitute for professional medical advice.
- Reading this website does not create a doctor–patient relationship with any of our clinicians.
- Never delay seeking qualified care because of something you have read here.
- Never start, stop or change any treatment based on website content alone.
Emergencies
This website and the enquiry forms on it are not monitored continuously and must not be used for urgent medical situations.
If you are experiencing a medical emergency, contact your local emergency services or go to the nearest emergency department immediately. Do not wait for a reply to a website enquiry.
Bookings, Cancellations and Rescheduling
Submitting an enquiry or booking request through this website does not confirm an appointment. Your appointment is confirmed only when our team contacts you and agrees a time with you.
- Please give us as much notice as you reasonably can if you need to cancel or reschedule.
- Repeated late cancellations may affect future booking availability.
- Appointment reminders are provided as a courtesy, but please keep your own record of confirmed times.
Fees, Insurance and Payment
Fees for services vary by treatment, clinician and your insurance coverage. Where possible we will explain likely costs before your appointment and check your benefits for you.
- Estimates are provided in good faith and may change if your treatment plan changes.
- You are responsible for any amount your insurance does not cover.
- Bring your insurance card to your appointment so we can verify your coverage accurately.
Your Responsibilities
To help us care for you safely and fairly, you agree to:
- Provide accurate, complete and current information in the forms you submit.
- Tell our clinicians about your medical history, medicines and supplements.
- Treat our staff and other patients with courtesy and respect.
- Use this website only for lawful purposes and in line with these terms.
Acceptable Use of the Website
You may use this website for personal, non-commercial purposes. You agree not to:
- Attempt to gain unauthorised access to any part of the site or its systems.
- Introduce malicious code, or interfere with the site’s operation or security.
- Copy, reproduce or republish substantial parts of the site without our written permission.
- Use automated tools to scrape or harvest content or contact details.
- Submit false, misleading or harmful content through any form.
Intellectual Property
All content on this website — including text, graphics, logos, layout, photography and downloadable materials — is owned by or licensed to Prime Cares Health and is protected by applicable intellectual property laws.
You may print or save individual pages for your own personal reference. Any other use requires our prior written consent.
Newsletter Subscriptions
Subscribing to Health Notes is free and optional. By subscribing you consent to receive our newsletter and occasional clinic updates at the email address you provide.
- Every mailing includes a clear unsubscribe link.
- You can also unsubscribe through our Unsubscribe page at any time.
- Newsletter content is general information and is not personal medical advice.
Third-Party Links and Services
The website may link to third-party websites or rely on third-party services, such as mapping or analytics providers. We do not control those services and are not responsible for their content, availability or privacy practices.
Disclaimers and Limitation of Liability
This website is provided on an “as is” and “as available” basis. While we work to keep it accurate and available, we do not guarantee that it will be error-free, uninterrupted or complete.
To the fullest extent permitted by law, Prime Cares Health is not liable for any indirect or consequential loss arising from your use of this website or from reliance on its general information. Nothing in these terms limits any liability that cannot lawfully be limited, including liability arising from clinical care provided to you in person.
Governing Law
These terms are governed by the laws applicable in the State of California, United States, and any dispute relating to them will be handled by the courts of that jurisdiction.
Changes to These Terms
We may update these terms from time to time. The version published on this page is the one that applies to your use of the website, and the effective date appears at the top of the page.
How to Contact Us
Questions about these terms are welcome. Please reach us through the details published on our Contact Us page or at contact@primecareshealth.com.